When every Marketing Dollar counts..how does your company compare to ways the 21st Century Business Enterprise is succeeding?
“Which of the following methods do you use to reach customers when they are not at a computer?” In other words, “what is your marketing, spending and sales mix?”
We asked marketers, “What have you learned about reaching customers when they are not at a computer?”
Mobile is important, but also a challenge.
“Mobile optimization is essential. If it is not easy for customers to read/watch our content from their phone, we lose a lot of engagement/leads.”
“We are just delving into the world of mobile email. This has not been a focus in the past. In fact, we found it a little bit difficult to even measure how many people were receiving/opening their email on a phone.”
“Customers are available on multiple screens and reaching them at the right time with right message customized for the screens is very important.”
“It is important to accurately assess the best form of interacting with mobile clients. Sometimes it’s an email on their phone, sometimes a quick text…and very often they prefer a phone conversation to actually save time going back and forth in digital paths.”
Digital and offline methods enhance each other’s effectiveness.
“We did very little until this year with print only because we thought digital was the only way to go. However, digital works best for us as a brand awareness tool and the print really drives it home with a call-to-action they can get on board with.”
“It is really all about the layering effect. When we can tap a customer with radio, print and email on their mobile device — that is the golden ticket.”
“We still use direct mail and a full product catalog to reach customers. You have to be ready to go where they prefer to be. For us, sometimes that means customers with little to no Internet access, so keeping print campaigns going is important to our success.”
“Direct mail is still important and the inbox online is [so] crowded.” (Karen Post, President, Brain Tattoo Branding)
“Offline conversations to online research pushes more qualified Web visitors.” (Toby Gonzales, Partner/Marketing and Business Development, Ten O Six Beach Road Bistro)
Track the customer journey between online and offline channels.
“It’s not as easy to track offline reach as it is for online campaigns, but by using promo codes, dedicated URLs and phone numbers, etc. it can be done.”
“You must be on a person’s path and deliver the right message at the right time. Digital messages are becoming more effective as not only is it the preferred method of reaching a client but it’s also the easiest to measure end-to-end conversion.”
Face–to–face interactions are critical.
“I still find face-to-face conversations very powerful — prospective clients also appreciate the effort taken to meet with them, especially now that you can flick and email or text message instead.” (Bob Singh, Business Owner/Director, Bloomtools)
“In-person conversions work well for us. They are an opportunity to have good dialogue about the product and allow us to further understand the trend of our customers’ needs by paying attention to the questions they ask or solutions they are looking for. In return the customer is learning about our solutions and getting answers to their specific questions.”
“Although we live in a digital age, not every customer is digital. We have a large outside sales force who are instrumental in keeping our customers engaged.” (Jill Henry, Email Marketing Manager, DENTSPLY)
Bottomline: Businesses are trying to reach their customers who are away from computers – using email on their smartphones, investing in print ads and fostering in-person conversations. To a lesser degree marketers (22%) are also starting to invest in mobile apps and sending text messages (18%).
The 21st Century Enterprise, though, is still “built upon relationships.”
To Learn More: SUBSCRIBE Below. Visit Our Website www.spheremarketer.com or contact Douglas Burson, President, Sphere Marketer & Analytics, Email: firstname.lastname@example.org Office: 816.349.5988